Policies & Terms

If an Artwork Fee applies to your order, it covers artwork preparation and proof creation. This fee is credited toward your final order total if you proceed. If you choose not to proceed, the fee is retained for the work already completed. Not all orders require an Artwork Fee, and it may be waived. Approved designs reused without changes do not require another Artwork Fee.

Payment requirements are set by each quote: some quotes are approved without an upfront payment, some require a deposit, and some require full payment. When your quote requires a deposit, its amount and conditions are set in your quote, and it is due before work begins. Deposits follow the terms in your approved quote. Deposit quotes state that the deposit is non-refundable once paid, except where required by law.

Payment requirements follow the terms of your quote. Any remaining balance must be paid before delivery or pickup. If your order included a deposit, it is credited toward the final total.

Customers are responsible for reviewing and approving all design details before production begins, including design layout, colors, sizes, spelling, and placement. Once approved, changes may not be possible.

Due to the custom nature of embroidery, DTF printing, and personalized products, all sales are final. Orders cannot be returned, exchanged, refunded, or canceled once approved and placed into production. Customers are responsible for verifying all design details before approving production.