Privacy Policy
Your trust matters to us. This policy explains what information we collect, how we use it, and the choices you have.
Last updated: July 2026
Who We Are
Sicard Creations is a custom embroidery and DTF printing business. This Privacy Policy applies to our website and the services we provide, including quote requests, customer accounts, and orders.
Information We Collect
Contact details you provide — such as your name, email address, phone number, and company name — when you request a quote, contact us, or create an account.
Project details and artwork files you upload so we can prepare your embroidery or printing order.
Account information, including your login credentials, which are stored securely (passwords are always encrypted and never stored in plain text).
Order and communication history so we can manage your projects and provide support.
How We Use Your Information
To respond to quote requests and contact form messages.
To create and manage your customer account and process your orders.
To communicate with you about your projects, approvals, payments, and order status.
To improve our services and maintain the security of our website.
Understanding How Visitors Find Us
To understand how people first discover Sicard Creations, we use a single first-party cookie (named “sc_attr”) that remembers how your visit reached our website — for example, from a search engine, social media, another referring website, or a campaign link.
This cookie may remember the acquisition source or category, the first page you landed on, the referring website’s hostname, and campaign parameters (such as UTM values) when they are included in the link you clicked.
This attribution cookie does not store your name or email, does not store your Google or other search queries, does not fingerprint your device, and does not track you across unrelated websites. It is first-party only — it is not used for advertising profiling and is never sold or shared with advertising networks.
This information is intended to be kept for approximately 180 days. If you block or clear this cookie, the website continues to work normally.
Payments
Payments are processed securely through our payment provider, Square. We do not collect or store your full card number or security code on our systems. Square handles card data in accordance with industry (PCI-DSS) security standards.
How We Protect Your Information
Our website is served over encrypted HTTPS connections. Account passwords are stored using strong one-way encryption. Uploaded artwork and order files are kept private and are only accessible to you and authorized Sicard Creations staff.
Sharing of Information
We do not sell your personal information. We only share information with trusted service providers who help us operate our business — such as our secure payment processor and hosting provider — and only to the extent needed to deliver our services, or where required by law.
Your Choices
You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also update your account details directly from your customer portal.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.